Case Study: Creating a Global Vibration Program

Steven Page, Condition Monitoring Specialist, Komatsu


Vibration analysis — the secret to creating a force multiplier. “Expanding a vibration analysis footprint is impossible unless I can get additional analysts.” Or is it? This is a recurring problem for many managers seeking to grow their capability with finite resources. And quality unemployed analysts are everywhere … right?

Our organisation was driven to create a globally linked vibration analysis program with no additional headcount and a restrictive budget. What started as a vision led to the development of executable processes, mentoring and KPIs resulting in a program that is a company mainstay for global quality and service support. The secret ingredient has been to remove the analyst from the data collection process and empower service personnel to collect and dispatch data, interpret reports, and communicate with the end user the results and advise. Easy to suggest, challenging to implement where the global environment has constraints of language, culture, resistance to change and a low base when it comes to vibration exposure.

Has it been successful? A globally linked program covering four continents, comprising 12 facilities and field service departments with more than 100 trained service personnel with seven supporting analysts — one would say “yes.” How was this possible? How were the obvious challenges and constraints overcome? How can this experience relate back to your own environment? Join us and discover how we progressed a vision to a market-leading capability.


Steven served as a mechanical technician in the Royal Australian Navy, including active service, specialising in condition monitoring. Upon separation from the navy, Steven transferred his existing skills to the mining industry. This has included surface and underground experience from 2005 to the present as a condition monitoring specialist. This 22+ years provided the foundation for his current role as Senior Global Condition Monitoring Analyst, which includes management of a global program extending across multiple regions. Steven holds a Diploma of Engineering Advanced Trade, VA CAT III, and Asset Reliability ARP-A