Rather than asking what your CMMS can do for you, consider instead: What can you do for your
CMMS? While this phrase is inspired by an iconic line from President John F. Kennedy’s inaugural address, its relevance in today’s Maintenance & Reliability (M&R) landscape is more significant than ever, especially with the emergence of machine learning (ML) and artificial intelligence (AI) technologies that are paving the way for the anticipated Industry 5.0 revolution. Ultimately, your CMMS tells two stories: the story of the asset and the story of your maintenance program. It is important to remember that a CMMS is fundamentally a software tool—its effectiveness is determined by the knowledge and engagement of its users. With the integration of ML and AI, the gap between theoretical potential and practical application hinges on one critical factor: People and Processes.

This session will examine why People and Processes are essential to the success of any CMMS
initiative, reinforcing the principle that technology alone cannot achieve reliability. Even in 2025, the computer remains a tool. By redefining the “C” in CMMS from “Computerized” to “Change”—as in “Change Maintenance Management System”—organizations can embrace the true spirit of continuous improvement within Maintenance & Reliability. This approach positions the CMMS as a far more powerful tool, aligned with Industry 5.0’s vision of human-centric innovation.

Proudly serving as a Sr. M&R and CMMS Coach for Fluke Reliability , a suite of IIoT centric solutions from Fluke Corp. (www.fluke.com) with more than 25 years’ experience in Maintenance & Operational best practices. At Fluke Reliability, I lead the Professional Services team towards dedicated, positive client relationships while bringing to the table a broad base of experiences in areas of: Asset Condition Management, MRO and Storerooms, Planning & Scheduling, World Class Maintenance & Reliability Principles, World Class CMMS Consultation and Thought Leadership.