This practical short course will introduce participants how to systematically identify the underlying causes of problems rather than just addressing symptoms. The course will introduce proven tools such as the 5 Whys, Fishbone (Ishikawa) diagrams, and basic data analysis methods used to investigate issues, prevent recurrence, and implement effective corrective actions. The course is ideal for professionals seeking to improve problem-solving, process improvement, and decision-making skills across any industry.

Mike is a US. Navy Veteran and a Certified Maintenance and Reliability Professional with more than 30+ years of experience in various industries having significant roles in maintenance, reliability, asset management, condition monitoring, technical support, service, contract management, training, and product/service development. Currently, Michael is a Strategic Account Manager for Mobius Institute North America.